Clear, transparent policies to ensure a smooth experience for all our users.
Since LeafNote provides digital services (AI-powered note-taking, learning analytics, and collaborative features), traditional returns do not apply. However, we offer comprehensive refund options as outlined in our refund policy.
If we offer any physical products in the future, they may be returned within 30 days of purchase in their original condition for a full refund or exchange.
We offer a 30-day money-back guarantee for all new subscriptions. If you're not satisfied with our service within the first 30 days, we'll provide a full refund.
For annual subscriptions, partial refunds may be available on a prorated basis if cancellation occurs after the 30-day guarantee period.
We're committed to resolving any disputes quickly and fairly. Our goal is to address concerns within 48 hours and reach a resolution within 5 business days.
Contact Customer Service
Reach out via email, phone, or contact form
Investigation
We'll investigate the issue within 24 hours
Proposed Solution
We'll propose a resolution within 48 hours
Resolution
Final resolution within 5 business days
If a dispute cannot be resolved through our customer service team, it may be escalated to our management team or referred to appropriate dispute resolution services.
You may cancel your subscription at any time. Cancellations take effect at the end of your current billing period, and you'll continue to have access to all features until then.
Your notes and data will be retained for 90 days after cancellation. You can export your data at any time during this period. After 90 days, data will be permanently deleted.
These policies are governed by the laws of the State of California, United States. Any disputes will be resolved in the courts of San Francisco County, California.
We may update these policies from time to time. Users will be notified of significant changes via email or through our platform. Continued use of our services constitutes acceptance of updated policies.
If you have questions about these policies, please contact our legal team atlegal@leafnote.com
If you have questions about any of our policies or need assistance with a specific issue, our customer service team is here to help.